We stand behind our products with a 100% satisfaction guarantee.
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Defective Items:
If your knife arrives with a defect, we will cover the cost of return shipping. Once received and inspected, a replacement will be issued at no additional cost.
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Returns for Replacement (Non-Defective):
If you would like a new knife for any reason other than a defect, the customer is responsible for return shipping costs.
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Exchanges:
We do not offer exchanges. All eligible returns will be processed as replacements only.
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Replacement Shipping:
If the item is in stock, your replacement knife will be shipped within 3–5 business days after we receive your return.
If you have any questions or need assistance with your return, please contact us at info@gs-customknives.com.